Customer Service Agent – Maersk Line – Jeddah

We are looking for an enthusiastic individual with solid experience in Customer Service to join our Team in Jeddah, Saudi Arabia.

We offer
The role of the Customer Service Agent is to own/manage the customer experience of the customers. This includes managing the end-to-end shipment process in compliance with all company procedures and being the owner of all customer issues, facilitating their timely and effective resolution by engaging relevant internal stakeholders.

Key responsibilities
– Act as contact point for customers and be their advocate internally within Maersk Line.
– Ensure smooth execution of the end-to-end shipment lifecycle, engaging both the customer and relevant internal stakeholders
– Be the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions
– Manage / improve day to day process interaction with customers
– Be fully responsible for customer satisfaction
– Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation
– Commercial intelligence: engage customers in discussions about new business opportunities and competitor/market intelligence
– In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders
– Always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values.

We are looking for
– Holder of Bachelor degree
– 1- 2 years experience in Customer Service
– Demonstrated relationship techniques.
– Maintains effective relationships with customers.
– Proactively communicates with customers.
– Sense of urgency.
– Ability to multi task.
– Quick learner
– Proficiency in Microsoft office

Please click here to Apply Online

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