Customer Service Agent – Imports – Maersk Line – Jeddah

We are looking for an enthusiastic individual with solid experience in Customer Service to join our Import Customer Service Team.

We offer
In this role, you will gain industry knowledge, international experience, better communication skills and techniques relevant to customer service. This will equip you with the competencies required for customer-facing roles, deepen your potential and career development as well as contribute to you team’s and organisation’s success.

Key responsibilities
– Build strong and lasting relationships with customers and provide second-to-none customer service.
– Take full responsibilities and end-to-end ownership of customer shipments and issues.
– Engage in constructive problem resolution and provide solutions.
– Act and communicate proactively and keep customers informed of any issues or changes.
– Address root cause and seek continuous improvements – constantly look for ways to improve work processes.
– Work independently and assist the team in realizing goals and standards – share knowledge and best practices.

We are looking for
– Required Bachelor Degree.
– Minimum 2 years’ relevant customer serving experience.
– Previous experience in shipping/ logistics is highly preferred.
– An excellent team player.
– Able to work under pressure.
– Well organised, efficient and effective.
– Strong interpersonal and communication skills.
– Fluent in Arabic and English (written and oral)

Please click here to Apply Online

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