Front Office – Valet Parker – Al Marwa Rayhaan by Rotana

Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Valet Parker you are responsible to park and return guest cars in an appropriate manner whereby your role will include key responsibilities such as:

•Ensure guests are greeted upon arrival, tickets are given promptly and cars are parked
•Ensure that cars are delivered within 5 minutes upon guest request
•Maintain an up to date knowledge of the hotel services and respond to guest queries
•Ensure effective handover is done upon duty start, gaining information from earlier shift colleagues
•Make control tours at the main door ensuring that cleanliness is at maximum level
•Forward all guest complaints or problems to Superiors
•Maintain and safeguard all guest car keys and record every car parked
•Establish and maintain good public relations with guests while meeting or exceeding their expectations
•Ensure that airport / crew transportation flow is maintained effectively if applicable
•Treat all clients and colleagues in a polite and courteous manner at all times
•Give complete cooperation to any client or colleague requiring assistance in a prompt, caring and helpful manner
•Be aware of the UAE driving regulations and abide by them

Apply Online

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