Customer Business Manager – Defense & Space – Honeywell

Honeywell Aerospace is a $10B+ SBG (Strategic Business Group) with 40,000 employees in over 125 domestic and international locations. They are a leading global aviation supplier designing, manufacturing, and distributing advanced electronic and mechanical systems, products, and services to commercial, defense and space industries.

This position has responsibility for International Defense Customers in the Middle East region. The Customer Business Manager will be the primary contact for customers, with overall responsibility for customer relationships, opportunity identification and cultivation, growth, revenue, margin and business execution. Honeywell’s Defense and Space International team is a key growth engine of the Defense and Space business and this position is a key growth player on the International Defense Business team in Europe.

Position Responsibilities:
• Establish strong relationships with key influencers
• Lead a cross-functional, integrated product team to achieve the following objectives: execution of AOP (including achievement of revenue and profit objectives)
• Provide customer demand planning inputs, managing customer relationships, identification, development and support of new business capture, and adherence to contract, schedule, cost, regulatory agency, and international trade compliance requirements
• Interface with cross-functional personnel, including Engineering, Integrated Supply Chain, Contracts/Legal, Program Planning and Control, International Trade Compliance, and Customer and Product Support
• Provide leadership of the Customer Core Team (C&PS, Tech Ops, PM) and extended Customer Core Team
• Deliver business commitments in accordance with AOP/STRAP, including revenue, op income and working capital performance
• Responsible for long-term objectives such as year-over-year growth, profitability, and win rate, as well as near-term forecast accuracy for iSRO and demand planning
• Identify opportunities and executes specific plans to improve program performance. Develops and executes detailed action plans, including extensive risk/opportunity analysis, with Engineering, ISC, and Sales teams for achieving revenue and net investment / operating income targets for the program(s) in this segment
• Ensures effective coordination and integration with M&PM Product Teams and other Product/Service management teams within Aerospace
• Leads the execution of all programs for Region and is responsible for maintaining good and consistent program performance within budgets and requirements
• Responsible for achieving required cost & schedule adherence, scope management, export compliance, and IPDS compliance. Key program performance metrics include EAC fidelity, CPI, SPI, OTTR, A/R, and HMR Milestone Fidelity
• Act as a decision point in support of marketing, selling, pricing, contracting and execution of new business relative to the customer(s) and program(s) in this segment
• Initiate the material and engineering resource planning process for programs and customer requirements (CDP, SIOP, eSIOP, EP3)
• Act as an enabler, assists and is an active participant in promoting and implementing D&S growth acceleration initiatives, including those initiatives through Honeywell Aerospace Trading (HAT), Business Policy Transformation (BPT), and close integration with HTSI, as appropriate
• Lead the CCT to deliver on business objectives and customer commitments
• Responsible for overall quarterly VOC with the subject customer base for all assigned programs
• Maintain strong relationships with cross-functional counterparts and assigned customers, negotiate with customer in order to effectively manage/grow the business
• Maintain close cooperation with all functional personnel to achieve business objectives and customer commitments including delivery, quality, technical, accounts receivable, ISC & Engineering demand, and capture of new growth opportunities
• Communicate directly and effectively with D&S International Leadership on assigned programs, conduct effective liaison with Honeywell regional leadership
• Develop strong relationships with customer and thoroughly understands the customers business and strategic direction in order to identify opportunities and profitably grow Honeywell’s business with the customer
• Champion and advocates purposeful change in alignment with the broader organizational goals and direction
• Identify and implements productivity improvements to continuously improve business performance
• Establish a Management Operating System aligned to the business and ensures adherence to it
• Contribute to establishing a culture of ownership and accountability throughout the organization
• Develop working, reporting, and communication linkages within the team and across D&S management & organization structures, particularly those in region, to facilitate open exchange on opportunities, priorities and business requirements
• Escalate issues as appropriate

• Bachelors degree, Bachelor of Science degree in engineering, business or operations preferred
• Minimum 10 years of previous business experience, including but not limited to business management, engineering, sales, operations, finance, contracts, customer support
• Green belt certification
• Masters Degree or MBA
• Previous Business Development & Program Management experience
• Six Sigma Black Belt certification
• PMP certification
• Proven track record of effective customer management and interface, particularly within the EMEAI region
• Working knowledge of business and financial fundamentals (Profit & Loss analysis, Investment analysis, Balance Sheet, Green Sheet)
• Knowledge of fundamental functional principles with the ability to optimize business performance in cooperation with Engineering, Sales & Marketing and Customer Support, and ISC
• Ability to make sound decisions and take quick action to ensure execution

Employer want to submit job applications through their website at: Apply Online

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